Terms & Conditions

Agreement

When the customer (hereinafter referred to as “the customer”) places an order with the seller (hereinafter referred to as “Keedreamworld”) for one or more items, a legally binding agreement (distance selling agreement) is established.

Delivery

Keedreamworld ensures the proper delivery of the ordered items. Keedreamworld reserves the right to cancel the purchase agreement if the customer does not adhere to the terms and conditions. The stated delivery times are indicative and cannot be regarded as a guaranteed timeframe.

Keedreamworld is not liable for additional shipping costs resulting from an incorrectly entered shipping address.

Shipping

Items are shipped via PostNL / DPD once payment has been received. Our shipping days are Monday through Friday. DPD does not deliver on Saturdays or Sundays.

Keedreamworld is not liable for loss or damage once the items are handed over to the carrier. In case of loss or damage, Keedreamworld is willing to mediate. Shipments can be insured or sent registered at additional cost.

Prices

Prices on Keedreamworld’s website are fixed and not negotiable. All prices are displayed in euros, include VAT, and exclude shipping costs. Prices are subject to typographical errors.

Keedreamworld accepts no liability for consequences resulting from such errors. For retailers, we recommend a retail price of 2.5x.

Cancelling an order

An order can be cancelled within 24 hours after confirmation. After this period, the sale is final, and payment is expected to prevent unnecessary reservation of items.

Returns

Discounted items are not eligible for return. Returns will be refunded via store credit (voucher), valid for a maximum of three months.

Returned items must have the original labels attached and must be unworn and undamaged. Pre-order items cannot be returned or exchanged.

Colors and/or items shown in photos may slightly differ from the actual product. Keedreamworld is not liable for these differences.

Unfranked or insufficiently franked returns will not be accepted. Return shipping costs are the responsibility of the customer. All returns must be sent with a track-and-trace code and are shipped at the customer’s own risk.

Warranty

Keedreamworld guarantees that orders are shipped in good condition. We do not provide a warranty for broken zippers, fasteners, buttons, beads, or similar details.

We are not responsible for damage caused by incorrect washing or care. Printed clothing should be washed in cold water with mild detergent. Garments with beads or stones require extra care and are best hand washed. Party dresses are also recommended to be hand washed.

Privacy

Information regarding privacy can be found in our Privacy Policy.

Complaint handling

Keedreamworld strives for customer satisfaction. If there is any issue, we encourage customers to contact us so we can work together to find a suitable solution.